PC won't boot with new GPU

[tris4992]

So for BF3 I decided to upgrade my old Geforce GS9600 to a GTX 570 (from asus).

First I changed everything to a new case (due to a lack of space in the old one) excluding the old gpu and hooked up the
new PSU (650W antec) . Everything works fine. It boots up, lets me log in and
use the pc etc. But after inserting the gtx570 it refuses to even boot up. I hit the power button and
nothing happens. The power light doesn't come on, the fans don't start spinning. Nothing.

I already had a word with Rosonus (he was helping me wire the powerswitch) and he believes its a
faulty card. I'm going to cantact both ASUS and overclockers.co.uk tomorrow but I thought it would be
worth hearing what the rest of you think about this.

[Faceless]

what about the power supply connectors for the gfx? pin and color, maybe the power unit not enough power for your new gfx?

[Speedstar1776]

can you list us your pc components plz, its easier to get a solution than ;)

[tris4992]

Both Dax and Rozonus agree that 650W should be enough to power the GTX570.
I'm using an Antec truepower 650W psu and the card has one 6pin and one 8pin
connector that both must be used.

I'm not entirely sure what I'm supposed to say about the color.

EDIT: speedstar I'm gonna try to find the components, hang in there.

EDIT2:

cpu: Intel core2 Quad Q9400 (2.66GHz)
ram: 4Gigs of DDR3 (2sticks of 2gigs)
mobo: forgot again ... dammit where is the link faceless got me yesterday eve
psu: Antec truepower 650W (coming from a 400W factory/nameless psu)
gpu: currently none, the old Geforce GS9600 is next to me on my desk and the GTX570 I want to install aswell

2x HDD 500GB don't know the brand
I have a dvd and a blueray drive but they currently aren't connected anyway.

Don't know what else to post. If you need any other info I'll be more than happy to find it for you.

[Speedstar1776]

you can try to clean the pci connector with alcohol

[tris4992]

alcohol ?
Sure it won't damage the motherboard if spilt ?

[Speedstar1776]

i mean the pci connector on the gtx570, the pins ;)

[tris4992]

okay, I'll try cleaning those and report back.

EDIT: I tried out cleaning the connector but to no avail :(

[Bert]

if 'nothing' happens when you hit the power button its likely one of 2 things and unlikely the graphics card...
its either the power button OR the psu.
if it was the GPU the system would attempt to post.. if the fans dont even spin then its a short in the power button or faulty PSU... probably somthing to do with the GPU connectors..
650w should just run a 570... just
at ~220w flat out for the card so capacity shouldnt be an issue.

first check you havnt knocked a connector (ie the atx power or 12v to the mobo) recheck the GPU power connectors and if possible change them to different connectors
i hope you are not using a splitter device to make 2 molex connectors a 6 or 8 pin because they are rubbish and perhaps the problem.
if not try the old GPU again to make sure the system post's recheck the BIOS settings are set to PEG.
etc

[Malkryst]

650W should be plenty tbh - I'm running a 570GTX plus an overclocked i7 2600k with liquid cooling and extra case fans all on a 650W. When PC Specialist built it for me I actually put a 750W PSU in my spec, but they said 650W was plenty and would save me some cash.

I've had a faulty GPU before and the system would at least boot partway, so if it won't even start booting it doesn't sound like the GPU at fault.

Beyond that it's hard to say - my guess would be that maybe a connector got damaged in the switchover of cards, but I guess it could also just be a complete coincidence that your PSU just picked that moment to die on you.

[tris4992]

The thing is that it boots up perfectly fine without the gpu in.

@bert: I think you're on to something with the splitter cable thingy, I'm afraid I'm to much of a pc newb to what you're talking about with the molex connector nstuff but it is indeed using one cable split into multiple connectors. Also I'm going to hook up the old gpu again tomorrow or something and how would I go around checking the BIOS ?

@malkryst: I don't think my its a coincidence for the psu because it happens every time but only when the gpu is in. Maybe the connector has indeed been damaged. When I put in the old gpu I guess we will see. However what would I have to do if it is indeed damaged ?

[Bert]

i will be on in the morning (perhaps later) and I can talk you through some stuff
but if it works (ie boots to post, fans spin, mobo beeps) without the gpu in then my guess is there is an issue with the psu or connecters

[radical red]

Check the power connectors, once I had this problem when one of the pins in it was slightly misaligned and wasn't making proper contact.

[Malkryst]

Check the connectors, once I had this problem when one of the pins in it was slightly misaligned and wasn't making proper contact.
Yeah same here - sometimes you can straighten them up with a pin or tweezers depending on the connector - some of them can be really twitchy about making contact.

And if it is that, I think that's all you can really try, tris - it's such a throwaway world these days I don't think you can buy replacement connectors - they just expect you to buy a new PSU or card - if the connectors are anything like the ones on my PSU they're probably moulded to the wire - you could cut them off but I'm not sure where you'd buy a new connector to fit on.

[Storm_Seraphin]

in no particular order;

Plug your old GFX card in instead of the new one see what happens *mind you the following goes for both cards*.
(make sure its home / in the slot correctly, sometimes the last few copper tabs dont home just near the locking tag because the card is slightly off alignment but looks in place) some cards are stiff little buggers but dont give it too much jip, fit it as square as possible. If its still doesnt boot with the old card, check your PWR / case switch wire. (rule of thumb, coloured wire = + and black/common colour = negative, on all connections to front panel, should be in your mobo manual). If you think your Power switch is at fault, this will sound weird but try & plug your reset switch into the power on connector on you mobo. should fit, its a simular switch, both switches do the same job.

Most mainboards now have a power on / RAM led (some even have a test button to test setup of everything before boot for the first time), this should come on when power is given to the mainboard some change colour just before *POST / BIOS / self check.

Make sure your 20 + 4 main lead is plugged in correctly, this also goes for if your mainboard has a 6 or 8 pin power secondary/ATX supply (normally somewhere near the CPU slot).

Try your Power supply to the GFX card from another rail on your PSU. I think your PSU has 2 rows of modular connections. you can actually use the 6pin from one (eg: top) & the 8 /6 depending on card from the other rail. Or just plug you GFX card into one rail / line of connections & use the other line for you main HD drive & a ROM drive.

Have you tried your old PSU? again in all this. even if its only 400Watts, its enough for windows to run. wont game flat out but will run, you should have a flylead connector with your new card to run of a 4pin modular connect from your PSU if required. (just a note: Ive had my old Sapphire 4850 & then tried a 6970 to start on a 150watt shuttle supply to prove this point about shuttle MITX PC's & no you cant fit the lid on afterwards & the 6970 used a PCI connection & a flylead & just ran windows, the 4850 just about handled WoW).

Check the Kettle lead is in the PSU correctly, sounds daft, but some are a tight fit & need to right in there to make contact. Also if you got a new Kettlelead with your new PSU use that one ;) don't ask its magic, we've had issues with using old leads with new PSU's & nothing happening until we use the new one supplied. (and you would think it wouldnt matter, ps: it takes a "5"amp fuse & if it trips itself unplug the kettle lead then turn it on & off to get rid of the left over power)

[Ripper]

Both Dax and Rozonus agree that 650W should be enough to power the GTX570.

It is enough, I have a 570GTX from evga and a 650W psu from Corsair and it works flawlessly. :)

[Bert]

everything that storm said

[Spiin]

Spec is fine i have a GTX 580 running of a 650w psu.

Other option that fixed a similar issue for me were, Ensure the GFX cars has its own cable running from the PSU, If the PSU is modular then try a different outlet socket from the PSU, Ensure that no ther devices are drawing power from that PSU socket or cable. If you have another cable with the PSU bundle then try that also.

[Bert]

actually yes that is a good point
one rail of the PSU may be rated to a specific wattage
check the manual and see which modular socket to put it in (might be marked SLi or similar) one of my previous PSU's was like this from memory and I had to put the GPU through that connector

i looked through the manual
which cables have you got connected, are you using just the directly wired cables or have you got any if the modular cables connected?

[tris4992]

okay quick update on what I got uptill now,

Tried different cables and sockets on psu => no succes
Haven't tried out my old psu again because not enough correct cables. => no succes

Now I've contacted ASUS and after some questions and talking to one of their techies they confirmed that either the card is broken or that my mobo is to old/ not good enough for this card (even though it has a pci-e slot apperently that happens?). They suggest to test the card in someone else's system which Rosonus advised me to do aswell but is kinda difficult because irl I don't really know anyone who has a case big enough for the pc ( I know one but he's a lazy ass who won't want to uninstall his ATI drivers). So this leaves me with no option but to send the card back and claim a refund :(

I'm plugging my old gpu back in this weekend ... sorry guys looks like I won't be playing BF3 with you for a while :s

[Bert]

tris mate, cant you just get a new mobo first?
you are going to need to do this to upgrade anyway
and you should easily be able to match your system for less that £40 (or eqivilant)
ie

Asus P5G41T-M LX G41 Socket 775 (£38) (http://www.ebuyer.com/190986-asus-p5g41t-m-lx-g41-socket-775-ddr3-vga-out-8-channel-audio-p5g41t-m-lx?ref=ga&tmcampid=6&tmad=c&gclid=CLORhcuSrKwCFUtC4QodVg2A7A)

Gigabyte G41MT-S2P LGA775 (£35) (http://www.ebuyer.com/267114-gigabyte-ga-g41mt-s2p-g41-socket-775-ddr3-onboard-vga-7-1-channel-audio-matx-ga-g41mt-s2p?utm_source=google&utm_medium=products)

etc

these will cetainly be compatible with the 570 and your cpu/ram

[tris4992]

I'm indeed going to have to buy a new mobo. But right now I don't even know if the problem is my gpu or my mobo.
Unless I can test wether my card works I don't think I already want to go all out and update everything. (because
after looking at my components I honestly don't think anything ohter than my cpu and hard drives are worth keeping)

[Storm_Seraphin]

I would like to mention, that M-ATX ( mini / halfsized) Mainboards are ok, but when you want to do serious gaming & using a hungry *fullsized* graphics card, some people have had issues with them getting hotter or not being able to handle the amount of power running through them. We have had personally issues with the Gigabyte G41MT-S2P mainboard -socket 775 & OCZ 10666 Memory with the boards not starting with Q6600 Intels & Nvidia 8800's. After testing turned out the Memory didnt like it voltage being held back @ 1.5v & crash on the mainboard when set to 1.65v which it runs at & kept forcing it into an overclocked state * too higher frequency.
Sent back 2 of them to Overclockers, in the end we sent them everything the whole setup for them to test, to prove our theory/findings. strangely enough we got all new stuff back.
Shame 775 full sized boards are hard to find.

just thought i'd share. :shock:

[tris4992]

I will keep that in mind and def consider going for a fullsized mainboard when I put together the new system.

I also read you bought from overclockers aswell. Just want to ask if there is anything I have to keep in mind when contacting them or sending back the card ?

[Storm_Seraphin]

The TechGuys at Overclockers are a helpful lot, mind you there is only two of them that deal with orders & returns. They'll just ask you simple questions, like "why you want to sent back & have to tried this that or the other", but at the end of the day just say you tried different set ups, which you have tried & the main issue your having. They'll send you an e-mail with your RMA number, wrap up your faulty unit, print the RMA on the front & back of it, send it back, they'll test it. If its not faulty they'll charge you £12 from your payment method, if it is you'll get a new one or refund. If you want a refund, *ask them* normally they'll send you a replacement. If you go to your account on the Overclockers wedsite it will show you updates of when item is received / testing or outcome etc.

pretty painless, they deal with 100's of RMA & testing items everyday they do well for just two guys in the tech department.

[tris4992]

Okay I think that concludes this thread, you've all been very helpfull even though its still not working in the end :p

If I ever meet any of you IRl I'll buy you some beers ;)

[uaerc]

hey if i am not too late, try to check the bios, i just upgraded my old pc with bf3 for my younger sibling and on installing my old 5870 the pc didnt, so unplugged the vga, log into bios and selected gpu manually and it worked.. so try it ! In this case the mobo had a built in vga which was the problem....

[Bert]

good point mate
but he built a new PC in the end after a lot of different fix's failed, from memory tge GPU was fine

[uaerc]

i'd do the same............good way to convincing the ppl around you time to buy a new rig !! :)